Refund & Cancellation Policy

1. Nature of Our Services

Pasovit provides custom software development, product engineering, consulting, design, and technology services. Since our work involves dedicated engineering time, planning, research, and project execution, our services are not considered tangible products and cannot always be refunded after work has commenced.

2. Subscription Plans

Our subscription plans reserve dedicated development capacity exclusively for your business. You may cancel your subscription at any time by providing written notice before your next billing cycle. Cancellation will prevent future billing but does not entitle you to a refund for the current billing period or for services already delivered. Any completed work, documentation, code, and agreed deliverables produced up to the cancellation date will be handed over in accordance with your agreement.

3. Project-Based Engagements

For fixed-scope or milestone-based projects:

• Payments are made according to agreed milestones.
• Once a milestone has been completed and approved, payments for that milestone are non-refundable.
• If a project is cancelled before a milestone begins, any unused prepaid amount relating solely to future, unstarted work may be reviewed for a partial refund at our discretion.

4. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate or accidental payments.
• Incorrect billing due to a processing error by Pasovit.
• A project has not commenced and no engineering, design, discovery, or consulting work has been performed.
• Any situation where Pasovit determines that a refund is appropriate after reviewing the circumstances.

5. Non-Refundable Services

Refunds will generally not be provided for:

• Development work that has already been completed.
• Strategy, consulting, discovery sessions, workshops, or technical audits that have been delivered.
• UI/UX design work already performed.
• Custom software, integrations, APIs, automations, or bespoke development.
• Time reserved for dedicated development resources.
• Delays caused by missing client approvals, unavailable stakeholders, or incomplete project requirements.
• Third-party software licenses, hosting, domains, cloud infrastructure, payment gateway fees, or external service costs.

6. Pasovit's Service Guarantees

We believe in accountability. If Pasovit fails to meet agreed contractual obligations covered under our Service Level Agreement (SLA) or written agreement, we may provide service credits, additional development time, or other remedies as outlined in your contract. Where applicable, these remedies replace monetary refunds unless otherwise agreed in writing.

7. Clean Exit Guarantee

Should you decide to discontinue working with Pasovit, you retain access to all deliverables that have been paid for, including:

• Source code
• Documentation
• Design assets (where included)
• Project files
• Credentials and project handover materials

8. How to Request a Refund

To request a refund, please email us with:

• Company name
• Invoice or payment reference
• Date of payment
• Reason for the refund request

9. Contact Us

For questions regarding this Refund & Cancellation Policy, please contact: